State Farm® Insurance Agent Dean Pappas

"I have been with Dean for probably 30 years, seven cars, and five teenage drivers. He and his team (now Frieda) always do a great job with all the moving parts."

"Go see the Dean and Frieda if you want the best customer service for all your insurance needs. They are like family!"

"I have been with Dean and his office since 1994. They have always been so great to deal with and fast to respond to any questions or concerns. Homeowner and autos with them and super satisfied. Highly recommend them if you have any insurance needs. Frieda is always great to deal with as well. GOD BLESS"

"Frieda took extra time with me to help me get the exact policy that met my specific needs. I am so impressed! She was kind and professional. Her product knowledge of the policies was out of this world. Would definitely recommend this State Farm location for all of your insurance needs. I'm even more impressed because I was only purchasing a small renters policy. Normally you only get this kind of attention if you're purchasing a whole portfolio of products. Great job exceeding my expectations!"

"Most responsive agent I have ever had - handles claims quickly and professionally. I always receive excellent customer service."

"Horrible service. It’s been very downhill in recent years. The lady in the office handling things is incredibly rude and unhelpful."

"Dean Pappas has been my parents' insurance agent for more than 40 years. About a year ago, my mom's memory began slipping and I had to take over their finances. Although it took me a little while to get their bills caught up, I never had to worry about one of their policies lapsing because Susan (Dean's assistant) would either call or send me a personal email reminder. She also thoroughly answered all of my questions and was very compassionate and understanding about my parents' situation. If you call during business hours, either Susan or Sandra actually answer their phone. They don't leave you on hold, transfer you to 10 different "specialists" with broken English who can't resolve your issue after 2 1/2 hours on the phone (it's happened to me several times with AT&T)."

"I am always seeing other insurance companies boasting savings if you change your insurance to them. I am glad I have never considered or changed our insurance. Recently I had an accident, my agent Dean Pappas, reassured me that State Farm will take care of everything. He is a "hands on agent" and puts his policy holders best interest first. I am grateful that Dean is my agent, I have peace of mind knowing he will take care of my family with our insurance needs."

"I called in because statefarm was trying to drop me. Dean fought hard for me and tried to appeal a few of my claims to help me. He kept me informed during the whole process. Although I still had to move on to another insurance company, I don't regret working with Dean."

"Was 10+ year client with no claims. Called with question about rates and was treated with hostility. It was such an out of the blue reaction to basic questions. Left me feeling regretful that I gave him my business for so long. I don't know if he was just having a bad day that particular day, or what. Suffice it to say that I am no longer a client."